PRIVACY POLICY AUSTRALIA

THE RUG DECOR PRIVACY NOTICE

 

The Rug Decor, Inc. ("The Rug Decor" or "we") values its customers, respects your privacy, and wants you to be familiar with how we collect, use and disclose information. This Privacy Notice describes our practices in connection with information that we collect through our websites and mobile software applications operated by, or on behalf of, The Rug Decor, including the website located at The Rug Decor.com and other websites and mobile applications that we own and control and which contain a link to this Privacy Notice. Such websites and mobile apps are referred to collectively in this Privacy Notice as the "The Rug Decor Online Properties." This Privacy Notice applies to The Rug Decor Online Properties regardless of the applicable The Rug Decor brand (for example, The Rug Decor). We encourage you to read this Privacy Notice before using The Rug Decor Online Properties, or providing information to us. By using The Rug Decor Online Properties or providing information to us, you understand that we will collect, use and disclose your information in accordance with this Privacy Notice.

 

UPDATES TO THIS NOTICE

We may change this Privacy Notice at any time. Please refer to the "Last Updated" legend at the top of this page to see when this Privacy Notice was last revised. Any changes to this Privacy Notice will become effective on the "Last Updated" date indicated above. By using The Rug Decor Online Properties or providing information to us following such changes, you will have accepted the current Privacy Notice.

 

This Privacy Policy explains how The Rug Decor ("we", "us", "our") collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to protecting your privacy and handling personal information in an open and transparent manner.


WHO WE ARE AND HOW TO CONTACT US

The Rug Decor operates an online retail store providing home décor and rug products to customers in Australia.

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of personal information, you may contact our privacy representative using the contact details available on our website.


Email:- info@therugdecor.com

Contact Us:- https://therugdecor.com/en-au/pages/contact-us


SCOPE OF THIS  POLICY

This Privacy Policy applies to personal information collected through:

  • Our website and online store

  • Customer support communications

  • Marketing and promotional activities

  • Social media interactions

  • Orders, payments, and delivery services

This policy does not apply to third party websites or platforms that may be linked from our site.


PERSONAL INFORMATION WE COLLECT

We only collect personal information that is reasonably necessary for our business operations. This may include:

  • Identity & contact details: name, email address, phone number, billing and shipping address

  • Order & transaction information: products purchased, order history, returns

  • Payment related information: payment status and confirmation details (processed by third parties)

  • Technical data: IP address, browser type, device information

  • Usage data: pages viewed, time spent on site, interactions with products

  • Communications: enquiries, feedback, customer service requests

Where possible, individuals may interact with us anonymously or using a pseudonym; however, anonymity may not be possible when placing orders or requesting services.

HOW AND WHY WE COLLECT PERSONAL INFORMATION

We collect personal information directly from you when you:

  • Place an order or create an account

  • Contact us for support or enquiries

  • Subscribe to marketing communications

  • Participate in promotions or surveys

  • Browse our website (via cookies and analytics tools)

We use personal information for the following purposes:

  • To process orders and payments

  • To deliver products and manage returns

  • To provide customer support

  • To improve our website, products, and services

  • To conduct analytics and market research

  • To send marketing communications (with consent)

  • To comply with legal and regulatory obligations

CONSENT AND DIRECT MARKETING

By providing personal information, you consent to its collection and use for the purposes described in this policy.

We will only send marketing communications where you have provided consent or where otherwise permitted by law. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.


DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to trusted third parties where necessary, including:

  • Payment processors and financial institutions

  • Shipping and logistics providers

  • Website hosting and e commerce platforms (such as Shopify)

  • Analytics and marketing service providers

  • Professional advisers (legal, accounting)

  • Government authorities where required by law

We do not sell or rent personal information to third parties.

 

OVERSEAS DISCLOSURE OF PERSONAL INFORMATION

Some of our service providers may store or process personal information outside Australia, including in the United States or other jurisdictions.

Where overseas disclosure occurs, we take reasonable steps to ensure that recipients handle personal information in a manner consistent with the Australian Privacy Principles.

 

COOKIES, ANALYTICS AND ADVERTISING

We use cookies and similar technologies to support and improve our website. These cookies fall into the following categories:

Essential Cookies
 Essential cookies are necessary for the website to function correctly. They enable core features such as security, page navigation, checkout, and access to essential services. These cookies are always active and do not require consent.

Optional (Non-Essential) Cookies
 Optional cookies help us analyse website traffic and performance, improve user experience, and support advertising and remarketing campaigns. These may include tools provided by Shopify, Google Analytics, Google Ads, and social media platforms. These cookies are only used with your consent, where required.

When you visit our website, you will be presented with a cookie consent banner that allows you to accept, reject, or manage your preferences for non-essential cookies. You may also update your cookie preferences at any time through the cookie settings or your browser controls.

Please note that disabling or rejecting certain cookies may affect website functionality and available features.

 

DATA SECURITY AND SAFEGUARDS

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

  • Secure servers and encryption technologies

  • Restricted access to personal information

  • Use of reputable, security compliant service providers

  • PCI DSS compliant payment processing

While we strive to protect personal information, no method of transmission over the internet is completely secure.

 

DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations. When information is no longer required, we take reasonable steps to securely delete or de identify it.


ACCESS AND CORRECTION

You have the right to request access to personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date.

Requests will be handled within a reasonable time and in accordance with Australian privacy laws.


COMPLAINTS HANDLING

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may contact us using the details on our website.

We will investigate complaints promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

NOTIFIABLE DATA BREACHES (NDB SCHEME)

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches (NDB) scheme.

 

THIRD PARTY LINKS

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

 

CHILDRENS’S PRIVACY

Our website is intended for use by individuals aged 18 years or older. We do not knowingly collect personal information from minors.



GOVERNING LAW

This Privacy Policy is governed by the laws of Australia.