This Payment & Pricing describes what payment options and gateways we accept when you visit or make a purchase from therugdecor.com (the “Site”).
We currently accept Visa, Mastercard, American Express, Discover as credit card payments. We also accept PayPal as payment. Please Note: We reserve the right to cancel an order in "Pending" Status if we found pricing discrepancies due to typos, misinformation or human error. You will be notified within 48 hours of such cancellation via email address you provided us when placing the order.
CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at therugdecor@gmail.com or by mail using the details provided below:
The Rug Décor, Inc. [Re: Payment Compliance Officer] 100 Ashley Dr S Suite 600, Tampa, FL 33602, United States
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Customer Reviews
Overall rating: 4.7 / 5 from 1345 reviews.
Love the rug. I actually ended up ordering three! I liked the first two so much, I added a third!
My clients love their new rug- the colors are true to the online images and the workmanship and quality is just perfect. The third rug I've ordered from The Rug Decor for clients and am awaiting a 4th- really happy with all the rugs we've been able to source with them.
The rug is beautiful. One of the photos shows the 1x1 sample I ordered on top of the rug. The colors vary depending on your lighting. The rug looks lighter near my window and darker further away. The background color is a muted gray blue, then there’s a lighter dusty teal on the border and pops of cobalt blue. There are pops of moss green, light yellow, light dusty pink, cream, taupe. I custom ordered the rug (9x12). It took 2.5 months to make and then received it about 5 days after it shipped on west coast US. The rug is soft. I have it sitting on a thin rubber pad but I might upgrade to a thicker pad. It came wrapped in 5 layers of plastic. It’s perfect for my living room.
The rug is beautiful and very soft.I would rate it even higher, but the color is off from the picture. It's a lighter blue than I expected, but overall, not enough to warrant sending it back.
This is my second rug from the Rug Decor. The first was custom made, and exceeded my expectations. This one was in stock, and also of the same fabulous quality. Customer service is always very responsive and helpful. I will look at Rug Decor first when I need to buy another rug. I love hand knotted rugs so I’m really glad I gave them a try!
Very upset. Color of rug in photo very different then in real life, so we went to return it and company is saying it is $100 charge to return!!!???? Have never heard of such a thing and I shop many brands large and small. Regret ordering this rug from this company.
Ordered the rug a month or so ago and no communication until i emailed asking where the rug was and when we could expect delivery and then they emailed back saying it was out of stock and just refunded the money. Proactive Communication would have been nice instead of us waiting around for a month and no rug
This rug does not remotely look like the online picture which I viewed on several devices. I have sent 2 requests for return instructions and have not heard back from Rug Doctor.
The company has done everything as expected. The rug is nice and was not misrepresented but I don't love it like I thought I would and I can't explain why.
This rug is even prettier than the last one I bought! Wow, I just love love love it. It is so soft, so well made. It arrived so fast! I would buy this again in a heartbeat
