All the times are shipped for free via FedEx or UPS through standard home delivery which takes 3-7 days depending on the location the item needs to be delivered.

Returns are easy and free for most of our items within 15 days of delivery.

Area Rugs of sizes above 8x10 incur high shipping and handling cost, a $150 handling fee is deducted from the refund. Rest of the items are returned for free. 

Things to keep in mind to receive a full refund:

  • All products must be returned in new, undamaged condition in original protective packaging, otherwise, we will send back in lieu of a refund.
  • We will send you a prepaid return label. 

To start your return, just email us at info@therugdecor.com with your order number and details, we will send you a return label. Once you receive your prepaid return label, you can drop off your package at any FedEx or UPS location.

Be sure to hang on to the return receipt you receive from FedEx/UPS, just in case! We’ll issue your refund as soon as we receive the return.

Please be sure to reuse all protective original packaging elements to ensure your return arrives safely and in original condition. An item must be returned in original condition to be considered for a full refund.

As a reminder, returns must be initiated within 15 days of original delivery date to be eligible for a full refund.

Any questions about the return process? Send us an email at info@therugdecor.com we're always happy to help.