PRIVACY POLICY CANADA

THE RUG DECOR PRIVACY NOTICE

 

The Rug Decor, Inc. ("The Rug Decor" or "we") values its customers, respects your privacy, and wants you to be familiar with how we collect, use and disclose information. This Privacy Notice describes our practices in connection with information that we collect through our websites and mobile software applications operated by, or on behalf of, The Rug Decor, including the website located at The Rug Decor.com and other websites and mobile applications that we own and control and which contain a link to this Privacy Notice. Such websites and mobile apps are referred to collectively in this Privacy Notice as the "The Rug Decor Online Properties." This Privacy Notice applies to The Rug Decor Online Properties regardless of the applicable The Rug Decor brand (for example, The Rug Decor). We encourage you to read this Privacy Notice before using The Rug Decor Online Properties, or providing information to us. By using The Rug Decor Online Properties or providing information to us, you understand that we will collect, use and disclose your information in accordance with this Privacy Notice.

 

UPDATES TO THIS NOTICE

We may change this Privacy Notice at any time. Please refer to the "Last Updated" legend at the top of this page to see when this Privacy Notice was last revised. Any changes to this Privacy Notice will become effective on the "Last Updated" date indicated above. By using The Rug Decor Online Properties or providing information to us following such changes, you will have accepted the current Privacy Notice.



This Privacy Policy explains how The Rug Decor ("we", "us", "our") collects, uses, discloses, and protects personal information of customers and visitors in Canada. This policy is designed to comply with:

  • The Personal Information Protection and Electronic Documents Act (PIPEDA)

  • Applicable provincial laws, including Québec Law 25

  • Future forward principles of the Consumer Privacy Protection Act (CPPA) under Bill C 27

By using our website or services, you agree to the practices described in this Privacy Policy.

 

SCOPE AND APPLICATION

This Privacy Policy applies to personal information collected by The Rug Decor in the course of commercial activities in Canada, including through our website, customer service channels, marketing communications, and order fulfillment processes.

 

ACCOUNTABILITY

The Rug Decor is responsible for personal information under its control. We have designated a privacy contact who is accountable for ensuring compliance with Canadian privacy laws and for responding to privacy related inquiries, requests, or complaints.

 

PERSONAL INFORMATION WE COLLECT

We collect only the personal information necessary to operate our business and provide our services, which may include:

  • Identity and contact information: name, email address, phone number

  • Order and transaction details: billing and shipping address, products purchased, order history

  • Payment related information: limited payment confirmation details (processed by third parties)

  • Technical information: IP address, browser type, device information

  • Customer communications: inquiries, support requests, feedback

We do not knowingly collect sensitive or unnecessary personal information.


PURPOSES OF COLLECTION

We collect personal information for the following purposes:

  • To process and fulfill orders

  • To provide customer support and respond to inquiries

  • To communicate order updates and service related messages

  • To improve our website, products, and services

  • To send marketing communications (where consent is provided)

  • To meet legal and regulatory obligations

Purposes are identified at or before the time of collection.

 

CONSENT

We obtain meaningful consent for the collection, use, and disclosure of personal information, except where otherwise permitted or required by law. Consent may be express or implied depending on the nature of the information and the purpose of processing. Where applicable under future legislation, individuals may also have the right to data portability and enhanced transparency regarding automated decision-making.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

 

LIMITING COLLECTION, USE, DISCLOSURE AND RETENTION

We limit the collection of personal information to what is necessary for the identified purposes. Personal information is:

  • Used only for the purposes disclosed

  • Disclosed only to authorized third parties as described in this policy

  • Retained only for as long as necessary to fulfill the stated purposes or legal requirements

PAYMENT PROCESSING

Payments are processed securely through PCI DSS compliant third party payment processors. The Rug Decor does not store full credit card numbers or complete payment instrument details on its servers.

 

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to support and improve our website. These cookies fall into the following categories:

Essential Cookies
These cookies are strictly necessary for the website to function properly. They enable core features such as security, page navigation, and access to essential site services. These cookies do not require user consent.

Optional (Non-Essential) Cookies
 These cookies help us understand how visitors interact with our website, measure performance, deliver relevant marketing, and improve user experience. This includes analytics, advertising, and marketing cookies provided by Shopify and its third-party partners. These cookies are only used with your consent, where required by law.

When you visit our website, you will be presented with a cookie consent banner that allows you to accept, reject, or manage your preferences for non-essential cookies. You may also update your cookie preferences at any time through the cookie settings or your browser controls.

Please note that disabling or rejecting certain cookies may affect the availability or functionality of some website features.

 

SHOPIFY CUSTOMER EVENTS AND ANALYTICS

Our website may use Shopify customer events and analytics to understand how visitors interact with our store, such as page views, product interactions, and checkout activity. This data helps us improve site performance and customer experience and is processed in accordance with Shopify’s privacy standards and applicable Canadian privacy laws.

 

MARKETING COMMUNICATIONS

If you opt in to receive marketing communications from us, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly. Service related and transactional communications will continue where necessary.

 

DISCLOSURE TO THIRD PARTIES

We may disclose personal information to trusted third party service providers who assist us with:

  • Website hosting and platform services

  • Payment processing

  • Order fulfillment and delivery

  • Analytics and performance monitoring

These providers are authorized to use personal information only as necessary to perform services on our behalf and are required to protect it using appropriate safeguards.

 

INTERNATIONAL DATA TRANSFERS

Personal information may be processed or stored outside Canada, including in the United States or other jurisdictions where our service providers operate. While data protection laws in those jurisdictions may differ, we take reasonable steps to ensure appropriate safeguards are in place in accordance with PIPEDA.

 

SAFEGUARDS

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

 

INDIVIDUAL ACCESS AND CORRECTION

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

Requests will be handled in accordance with applicable Canadian privacy laws.

 

DATA BRACH NOTIFICATION

If a breach of security safeguards poses a real risk of significant harm, we will notify affected individuals and report the breach to the Office of the Privacy Commissioner of Canada, as required by law.

 

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

The Rug Decor
Email: info@therugdecor.com
Website: https://therugdecor.com/en-ca/pages/contact-us

We will respond to privacy-related inquiries within a reasonable timeframe, as required by applicable law.